Frequently Asked Questions

We know that sometimes you will have questions. Hopefully, the below will help but if not then please drop us an email at [email protected] and we’ll do our best answer your question.

I’ve placed an order, how long does it take to arrive?

This depends on the product you ordered. Once your order is processed, you will receive an email with more details on delivery dates. The usual time for Mainland UK delivery is 2-5 working days.

My order hasn’t arrived, what should I do?

If you think your delivery should have arrived, then please contact the Partner by logging into your account and raising a support ticket in the Get Support tab. It might also be worth checking your order confirmation emails as the partner may have updated you with the estimated date of dispatch/delivery.

If you are still worried or haven’t received a response from the Partner, then email at us at [email protected], and we will investigate for you.

My order has arrived but it is damaged, what should I do?

We can help you with this. To find out how, please take a look at our returns policy.

Can I return my order if I am not happy with it?

We understand that things aren’t always quite right so you can return items that haven’t been personalised or made to order. We have all the details in our returns policy.

I would like to apply to join your community and list my product. How do I do that? Is anyone able to join?

We’d love to talk to you about having you as a Partner on our site. Visit our Selling With Us area to find more out details, including how to apply. We look forward to hearing from you!

Who are the Partners who sell on your site?

All our Partners are making fabulous clothes, toys and books for children that are well made, durable and fun. We aim to make sure that these products are as sustainably made and packaged as possible.

The site is heavily curated so only those that meet our standards can sell on the site, so we make sure we have met all the Partners and seen their products.

We hope you love their products as much as we do.

Are stereotypes really such a big deal?

There has been more and more research done on the effect of stereotypes on children. What is clear is that the brain is malleable and learns from the world around it. Stereotypes feed this understanding of the world. When babies, toddlers and children exposed to certain colours, phrases, language, encouragement and activities they begin to understand that this is what is expected of them and can then refuse to do things that they believe are not ‘for’ them. What’s more it trains the brain so that they are ‘better’ at certain activities than others, when actually they have had more practice at those activities. This can then narrow children’s choices.

What can I do as a parent or carer?

There are some simple changes you can make that can make a real difference:

  • Watch your language – think about how you speak to your children. Adults speak to girls with more emotional language, the use fewer words with boys, and different activities are praised. Be aware of what you and others say to your children. Once you start to listen you can then modify what you say. Remember we are all brought up in this world, this is not about getting it ‘right’ this is about opening up possibilities for kids.
  • Ask questions – when your child says that something is ‘for a boy’ or ‘for a girl’ ask them why they think that. Give them real life examples to the contrary, ‘Daddy loves wearing pink shirts’, ‘Auntie Helen has short hair’ for example.
  • Take a look at your books – books are such an important part of a child’s world. They are read to everyday from a very young age. Make sure that you are aware of the stories and who the characters are. Feel free to change pronouns, making the heroes female and the carers male and when they are older ask them about the stories – who is missing from the story, how would they change the ending, which character would they want to be?

There are influences everywhere in your child’s world and you cannot counter all of the cartoons, peers and influences around them. They will want to fit in so let them know that whatever they like to do, they always have options.

We’ve got more on this in our blogs.

We’ll let you know when we have new things to tell you

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